Customer Service Archives - Beyond Social Media

The Grinch Saves At Ebates & 3D Facebook Photos

By David Erickson | November 5, 2018

Beyond Social Media - Grinch Saves At Ebates - Episode 247

Episode 247: BL and David discuss the global Google employee walkout; Ben & Jerry’s Pecan Resist ice cream; new Facebook 3D photos; brevity rules on Twitter; the Grinch shops on Ebates; Bing offers LinkedIn targeting in search ads; standup comedy visualized; Disney bedtime soundtracks for kids via Google Home; the Devil’s Triad; dead digital celebrities; Facebook fake ad problems persist…and much, much more.

Macklemore's "Glorious" Grandmother & Internet's Most Hated Ads

By David Erickson | July 16, 2017

Beyond Social Media - Mackelmore's Glorious Grandmother - Episode 194

Episode 194: Co-hosts BL Ochman and David Erickson discuss Macklemore’s “Glorious” Grandmother goes viral; YouTube’s 360 degree heatmaps; Trump’s nasty lawyer; Google’s content algorithms; LinkedIn’s content insights; crowdsourcing the 2017 eclipse; the Internet’s most hated ads and much, much more.

Virtual Reality Concerts & Google Radar

By David Erickson | June 5, 2016

Beyond Social Media - Brian May Virtual Reality Concerts - Episode 145

Episode 145: BL and David discuss Queen guitarist Brian May’s new virtual reality headset; Google’s Project Soli reducing radar to fit on a computer chip; Mary Meeker’s new Internet Trends report; a Vox editor endorsing anti-Donald Trump riots; Facebook’s DeepText AI; a racist Chinese detergent ad; Facebook’s continuous live stream video; a Google Chrome extension used by white supremacists; Podtrac’s podcast audience ratings; landlords likegating their tenants; faive new Medium features; Airtime’s relaunch; France banning after work email; a new set of emojis; and much, much more.

Racists Freak Over Old Navy Interracial Family

By David Erickson | May 1, 2016

Beyond Social Media - Old Navy Ad Backlash - Episode 141

Co-hosts B.L. Ochman & David Erickson discussed the racist response to Old Navy’s multiracial ad; the hijacking of Comcast Cares Day; a Norway minister ridiculed for a PR stunt gone bad; a Windows 10 upgrade that interrupted the weather; Wendy’s 444 news channel; LinkedIn’s new freelancer and college grad features; Twitter changing it’s category in the app store; Sony’s smart contact lenses; a BO detector app; Silicon Valley; President Obama’s last White House Correspondents Dinner; the recycled crayons; plus great new apps and important stats and a lot of stuff in between.

Hillary Clinton's Subway Error Page & Google Play Podcasts

By David Erickson | April 17, 2016

Beyond Social Media - Hillary Clinton 404 Error - Episode 139

Co-hosts B.L. Ochman & David Erickson discussed Hillary Clinton’s New York subway turnstile 404 error page; UC Davis’ SEO crisis; Google Play podcasts go live; Audible Channels; Facebook’s branded content tool and trending live video streams; an IP mapping horror story; TD Bank customer service; a vandal who went viral; Google Cardboard apps; the #DoYourJob campaign; Accenture’s hologram leaders; plus great new apps and important stats and a lot of stuff in between.

Intuit QuickBooks Buys Super Bowl Ad For Death Wish Coffee

By David Erickson | February 2, 2016

Co-hosts B.L. Ochman & David Erickson discussed Intuit QuickBook’s generous gift of a Super Bowl ad; a press release from hell; Google Glass’ disappearing act; Tweets out of context; URL keywords as commentary; MailChip’s late Eep URL shortening “service”; Donald Trump; Tony the Tiger and his furry friends; Google search quality meetings; SurveyMonkey’s excellent customer service; plus great new apps and important stats and a lot of stuff in between.

Snowzilla & Social Media, Donald Trump Can Shoot People, National Zoo's Panda

By David Erickson | January 24, 2016

Beyond Social Media - Internet of Things Security Risks - Episode 127

Episode 127: Co-hosts B.L. Ochman & David Erickson discussed Donald Trump’s latest controversial remarks; CEOs shunning social media; fun & games with the FBI; Internet of Things security risks; Tina Fey does Sara Palin, again; the Cannabis Health Summit; Google blocking bad ads; BarkBox doggie events; the customer service imperative; the National Zoo’s panda frolicking in the snow; social media & the Snowzilla blizzard of 2016; Amazon Echo reading Kindle books; Facebook’s Sports Stadium feature; plus great new apps and important stats and a lot of stuff in between.

Long-Form Twitter & Facebook Video Profiles

By David Erickson | October 3, 2015

Beyond Social Media Show - Long-Form Twitter - Episode 114

Co-hosts B.L. Ochman & David Erickson discussed Twitter’s long-form plans; Facebook banning ads; the Yelp for Peepl app; the #ShoutYourAbortion backlash; the proprietary Internet; Facebook Notes, video profile pics, and Internet access for refugees; the #PopDog Halloween costume; YouTube shopping ads; plus great new apps and important stats and a lot of stuff in between.

Jessica Alba Burns Customers & Arby's Bids Jon Stewart Adieu

By David Erickson | August 8, 2015

Co-hosts B.L. Ochman & David Erickson discussed Jessica Alba’s sunscreen fail; the #DisarmTheiPhone campaign; the sad fate of HitchBOT; Telsa’s snake charger; Vanderbilt’s rape tweet; nail polish that detects date rape drugs; emoji campaigns; Arby’s goodbye to Jon Stewart; Old Spice’s Instagram campaign; project UROK; Cecil the Lion Beanie Babies; an amazing Foo Fighters cover song; Twitter’s news tab; plus great new apps and important stats and a lot of stuff in between.

Brian Williams Misremembers The Iraq War & Gawker Brandjacks Coke

By David Erickson | February 7, 2015

Episode 82: Brian Williams apparent career suicide; Gawker’s brandjacking of Coca-Cola’s Twitter party; the Google’s Twitter Firehose deal & Papal Hangouts.